Terms & Conditions
1. Definitions
In these Terms and Conditions:
- ‘services’ includes seminars, courses and events.
- ‘goods’ includes books, ebooks and products.
- ‘YBHTA’, ‘we’ or ‘us’ means Your Body Has The Answer Pty Ltd.
2. General
2.1 These Terms and Conditions apply to any purchase of goods or services from YBHTA.
2.2 These Terms and Conditions may be amended periodically and you will be deemed to have accepted any amendments if you use the website after those amendments have been posted.
3. Contract and price
3.1 All prices are in Australian Dollars and inclusive of GST, unless otherwise indicated or the product/service is exempt.
3.2 Description of goods, services and prices may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.
3.3 By submitting an order you warrant that:
- you are authorised and able to make payment via the method you have chosen,
- the information you have provided is correct
3.4 A contract for purchase is only formed once we have accepted an order by issuing a receipt number.
4. Delivery
4.1 Delivery will usually take place 7 to 10 working days after acceptance of an order, International Orders can take up to 30 days especially at busy periods e.g Christmas. However sometimes goods or services can be temporarily or permanently unavailable. YBHTA is not liable for any loss arising from delays in delivery or failure to deliver.
4.2 For some products we may be unable to ship outside Australia or we may request additional delivery fees.
5. Returns, Exchanges and Refunds
5.1 Consumer Guarantees
Your Body Has The Answer (“YBHTA”) complies with the Australian Consumer Law. You are entitled to a replacement, repair, or refund if the goods you purchase are faulty, damaged, or significantly different from their description. These rights cannot be excluded under Australian Consumer Law.
5.2 Faulty, Damaged or Incorrect Items
If you receive incorrect, damaged or faulty goods, please contact YBHTA within 7 days of receiving your order at [insert contact email].
Once your claim is assessed, we will arrange—depending on availability—a replacement, exchange, credit or refund.
All refunds will be processed using your original payment method (or another method at our discretion).
Return postage costs will be reimbursed if the item is deemed faulty, damaged, or incorrect.
5.3 Change of Mind
We want you to be completely happy with your purchase. While we are not required to provide a refund or replacement if you simply change your mind, we may, at our discretion, consider an exchange, credit or refund if:
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The goods are returned unused and in their original condition and packaging; and
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You contact us within 7 days of receiving your order.
In these cases, return postage costs are your responsibility, and any refund or credit will be issued once the goods are received and inspected.
5.4 How to Return an Item
Please contact us before returning any item so we can provide the correct return address and instructions. Items returned without prior contact may not be processed.
5.5 Should you be unable to attend a workshop/seminar you have paid for, you may transfer on to the next available workshop if 10 working days cancellation notice is received. If the next course date is more than 12months away then you may receive a refund at the discretion of YBHTA.
5.6 Students cannot receive a refund on any homestudy unit once it has been received. Including the Kinesiology Foundation Training Pack. All course notes are non-transferable to another student.
5.7 Once training has commenced for a supervised course, no refund is available to students who leave before the completion of the course. Students who have enrolled for a supervised course and who pay by monthly instalments will be liable for the full course fee should they chose to leave.
N:B Students who have certified medical reasons or personal hardship may apply for special consideration. If application is accepted, a refunded portion of the course fee may be considered in relation to those components of training that have not been started by the student, minus $200 enrolment fee.
5.8 Should YBHTA cancel a course for any reason you are entitled to a full refund of fees.
5.9 To claim a refund, exchange, credit, or for further information please contact YBHTA via our website.
6. Warranties and liabilities
6.1 YBHTA excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
6.2 YBHTA will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or any goods or services purchased, through this website.
7. Security Policy
7.1 When purchasing from YBHTA your financial details are processed by our payment gateway service provider, eWay. Payment and personal details are sent to eWay using GlobalSign SSL technology. No credit card details are stored on our servers. If you have any questions regarding our security policy, please contact us via our website.
8. Privacy
8.1 YBHTA respects your privacy and the confidentiality and security of personal information provided by you to us. How we handle your personal information is explained in our Privacy policy.
9. Disclaimer
This website does not intend to diagnose.
The information shared is not a replacement for a consultation with a duly licensed health care professional and is always intended to be subsidiary to such a consultation.
Do not diagnose yourself. If you have any symptoms that suggest an illness, go and see a trained doctor who can make a skilled diagnosis.
If you are taking any medication, have a condition under medical supervision, or if you are pregnant or breast feeding, please consult your doctor before taking any supplements or making dietary changes.
10. Student Contract. Students attending any class or clinic must adhere to the following:
1. Enrolment, Fees, and Withdrawal
- A non-refundable administration fee of $1,000 is payable to secure your place in the course. This amount is deducted from your final course installment fee if you are on a payment plan.
- Course fees are payable in full, regardless of whether the student discontinues the course. Fees must be paid in full before a certificate is issued.
- YBHTA reserves the right to refuse admission or to request a student withdraw from the course if deemed necessary. In such cases, fees are payable proportionate to training received up to the withdrawal date.
2. Attendance and Participation
- Students must achieve at least 90% attendance to be eligible for final examinations. Students are expected to avoid scheduling holidays or absences during course hours.
- If a class is missed, private tutoring may be arranged at a rate of $150 per hour.
- Students must declare any special learning needs (e.g., dyslexia, English as a second language, or physical disability) prior to commencement of the course.
3. Code of Ethics and Conduct
- All students must read and agree to abide by the Code of Ethics outlined in the Foundation Kinesiology Interactive Home Study Training Pack.
- Students must respect confidentiality regarding other students, tutors, and clients at all times.
- Students must dress appropriately for practical sessions, including wearing pants or shorts (no skirts or dresses).
- Students must not practice hands-on techniques unsupervised. Tutor approval is required for any client interventions.
- Students who practice other healing modalities must clearly communicate to clients which techniques are derived from recognised kinesiology training and which are not.
- Students must declare any infectious conditions that may pose a health risk to peers, tutors, or clients.
- YBHTA is committed to maintaining a safe, respectful, and inclusive learning environment. Disrespectful, abusive, or discriminatory behaviour may result in dismissal from the course.
4. Coursework and Assessment
- Homework must be typed or legibly handwritten, and submitted on time unless prior arrangements are made.
- Students are required to submit 20 case studies during the Foundation stage and 50 case studies during the Specialized Conscious Kinesiology course.
- Students must notify their tutor of any special circumstances that may impact their ability to complete assessments.
5. Intellectual Property and Materials
- All course materials, including manuals, charts, photos, and proprietary techniques, are the intellectual property of YBHTA Pty Ltd.
- Course notes and materials are non-transferable and must not be copied or shared unless approved through formal Instructor training.
- Students have access to the online learning platform for five (5) years from the date of enrolment, after which access will be revoked.
6. Mobile Phone and Recording Policy
- Mobile phones must be switched off and stored away during class.
- Phones may only be used during lunch or designated breaks.
- In the event of an emergency, students may discreetly check their phones after notifying the tutor.
- Recording devices, including phone cameras or audio recorders, must not be used to record others without explicit permission.
- Students attending via Zoom or similar platforms are not permitted to record lessons. All official recordings are available through the online platform.
7. Photography and Promotion
- By signing this agreement, students consent to YBHTA staff taking photographs or video for social media, website, or promotional use. If you do not wish to appear in promotional materials, please notify the course administrator in writing.
8. Health and Safety Policy
- Students must take reasonable care of their own health and safety, and follow all instructor guidance regarding equipment, hygiene, and facilities.
- Hazards may include (but are not limited to):
– Slips, trips, and manual handling
– Massage table instability
– Kitchen or bathroom risks
– Sun exposure or insect bites outdoors - The classroom may include access to household dogs. Students acknowledge their presence and agree not to feed or provoke them.
- Restricted areas include the stairs, upstairs rooms, lawn, and pool area. Students must remain in authorised spaces only.
- In case of hazards or incidents, students must:
– Report immediately to the tutor or clinic manager
– Complete an Incident Report if required
– Cooperate with any investigation - A qualified first aider, first aid kit, and fire extinguisher are available on site.
9. Student Clinic (Optional)
- Student Clinic runs Fridays 9am–12pm at the Lion’s Club, 14 Russell Street, Coolum Beach. Attendance is optional and free.
- This is a peer-led practice clinic. Students may give and receive treatments for case study fulfilment.
- A student coordinator will be on site to provide access and general assistance, but no formal supervision is provided.
10. Insurance and Professional Requirements
- While not a course entry requirement, students acknowledge that the industry body may require a police check before granting insurance or professional registration.
- Complaints must follow the appropriate process as outlined by the International Institute of Complementary Therapists (IICT).